Ciyuano

Privacy Policy

Last updated: June 3, 2026

1. Information Collection

We collect the following information to provide and improve our services:

  • Registration info:email, username, phone (optional).
  • Usage logs:API request records including model used, token usage, response time, IP address.
  • Payment info:recharge order number, payment amount, payment time (no sensitive payment info stored).
  • Device info:browser type, operating system, IP address (for security and log analysis).

2. Information Usage

We use collected information to:

  • Provide, maintain and improve API relay services.
  • Process recharges, billing and refunds.
  • Send service notifications, security alerts and support messages.
  • Detect and prevent fraud, abuse and other security issues.
  • Generate anonymized statistics for service optimization.

We do not sell your personal information to third parties.

3. Information Protection

  • User passwords are encrypted with bcrypt, we cannot view your original password.
  • API communication uses HTTPS encrypted transmission.
  • Databases are regularly backed up with access control and firewall protection.
  • Admin panel implements IP whitelist and access authentication.

While we take reasonable security measures, we cannot guarantee absolute security of information transmission. Please keep your account information safe.

4. Third-Party Services

This platform uses the following third-party services:

  • Payment gateways: Epay, HupiJiao, etc. for processing payments. Payments are completed on third-party platforms, we do not store your payment passwords.
  • Upstream AI providers: Your API requests are forwarded to DeepSeek, Zhipu AI, Alibaba Cloud and other upstream model providers. Request content is subject to each provider's privacy policy.

5. Cookie Usage

This platform uses cookies and similar technologies for:

  • Maintaining login state (session cookie).
  • Remembering user preferences.
  • Security protection (CSRF token).

You can disable cookies through browser settings, but this may affect some features.

6. Data Retention

  • Account info: retained during account existence, deleted after cancellation.
  • Request logs: retained for 90 days, then automatically cleaned.
  • Payment records: retained for 1 year for reconciliation and audit.

7. User Rights

You have the right to:

  • View and modify your personal information.
  • Request export of your usage data.
  • Request deletion of your account (contact admin).
  • Withdraw consent to this privacy policy (will stop using the service).

8. Policy Updates

We may update this privacy policy from time to time. Updated policies will be announced on the platform, with major changes notified via email. Continued use of the service indicates your acceptance of the updated policy.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us page for contact information.

Privacy Policy - Ciyuano | Ciyuano